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FREQUENTLY ASKED QUESTIONS

WHAT IS RECLAIMED WOOD AND WHY DOES IT HAVE HOLES AND IMPERFECTIONS?

Reclaimed wood is wood that has been salvaged from old buildings, barns, or other structures and repurposed for use in new projects. It is a sustainable and eco-friendly option, as it reduces the need for cutting down trees.

Here at ArTimber Touch, we pride ourselves on hand crafting reclaimed wooden products that are made from discarded pallets. 

The presence of holes, knots, and other imperfections in our reclaimed wood is a testament to its authentic origin. These distinctive features are a natural result of the wood's previous life. We believe that these unique characteristics contribute to the charm and character of the wood, telling a story of its journey and history.

HOW DO I CARE FOR MY NEW PURCHASE?

Caring for your new purchase depends on the type of item you've bought. However, here are some general care tips:

  • Regularly dust and polish clean with a soft cloth to remove dirt and debris.

  • Avoid exposure to direct sunlight, extreme temperatures, and moisture.

  • Use coasters or placemats to protect the wood surfaces from hot or wet items.

  • For more detailed care instructions, please check the "Caring For your Purchase" section in the menu above. If you have any questions or need further guidance on how to care for your purchase, please reach out to us, and we'll be happy to provide the information and support you need.

WHAT IS YOUR RETURN POLICY?

Our returns policy allows you to return items within 30 days of the purchase date for a full refund or exchange. The returned item must be in its original condition and packaging. Please drop us an email at artimbertouch@gmail.com and so we can initiate the return process.

DO YOU SELL GIFT CARDS?

Sorry, we currently do not offer gift cards. However, we have a wide selection of products that make great gifts for your loved ones. Feel free to explore our collections for unique and thoughtful gift ideas.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

  • Credit and Debit Cards: Visa and MasterCard

  • Apple Pay

  • Google Pay

  • Direct Bank Transfers

You can select your preferred payment method during the checkout process on our website.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

We take pride in crafting each product with meticulous attention to detail. As all our items are made to order, the production process is tailored specifically to meet your unique specifications. This personalised approach ensures that you receive a product that not only meets but exceeds your expectations.
Due to the made-to-order nature of our products, the typical delivery time ranges between 1 to 2 weeks from the date of purchase. This timeframe allows us the necessary time to create a high-quality, custom piece that is crafted just for you.

Still have questions? Get in touch and we’ll be happy to help.

FAQ: FAQ
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